Proud Past, Brilliant Future
Over the past couple of years we have worked hard to create a company that looks after its customers better than anyone else and provides superior products and services to the market.
We are continually looking to the future, pursuing new ideas and projects that will transform Telstra into the best global service provider it can possibly be.
Having said that, we realise very well there is always room for improvement. There is no point doing anything in business unless you are thinking about how it will change the way our customers do business. That is why at Telstra we are so serious about improving customer experience.
Based on valued feedback from our customers over the past few years, a number of improvements have been implemented.
Gone are the days when customer interaction was the sole responsibility of those with ‘customer service’ in their title. Today, delivering an exceptional customer experience is the focus of every person in our business – so much so that it is even linked to our staff incentive plan.
Here’s a snapshot of what we’ve been up to and what we’re continuing to work on.
We design our products, services and processes from a customer point of view and are continuously optimising these with our customers in mind. We think through the ‘what if’ and are immensely proud when our customers tell us that we’re their best performing telecommunications supplier and a benchmark for their other partners.