Skip to main content Skip to home page
TELSTRA

Invest in working smarter, not harder

Integrate your people, information and assets with cutting edge communication, collaboration and security

Disruptive competition and digital innovation are transforming the banking industry. To thrive in this environment, banks must find new ways to innovate, collaborate and deliver differentiated services that tap unmet needs. They must also ensure the integrity of their services and that of the industry by building the highest levels of security into everything they do.

Telstra can help banks respond rapidly to changes and opportunities in the market to engage customers in new ways, drive revenue growth and achieve cost savings. With our knowledge of emerging ICT, we can help banks to anticipate the future and shape a strategy for the way forward. Our extensive networks, integration services and partnerships support transformation while our cyber-resilience capabilities protect business continuity and reputation.

 

 

Challenges

With vast workforces and the need to innovate faster, banks must find ways to empower mobility and maximise productivity and efficiency. The ability to collaborate anywhere, anytime is key as is the transition from legacy operations to digital.

Targeted communications across any channel

Whispir provides real-time collaboration and consistent communication across multiple devices and geographies. It empowers banks to communicate with customers across multiple channels, including mobile, email, voice and web. This new generation high-quality messaging solution allows banks to improve processes, automate interactions and communicate with target audiences in new and innovative ways. It also facilitates better integration across geographically dispersed branches and customer call centres.

  • Facilitate deeper engagement and integration amongst stakeholders
  • Enhance business processes and streamline your communications to improve productivity
  • Target and optimise your messaging with personalised, relevant, location-aware communications

Increase protection and trust while speeding customer sign up

TeleSign is a mobile identity solution, easy to deploy and integrate into existing applications and workflows that combats fraud and protects your business. The cloud-based service addresses the full spectrum of account security, while streamlining the user experience.

Telesign also uses the characteristics of user behavior and navigation to create virtual fingerprints. The analysis of these fingerprints is used to detect anomalies in user behaviour and help stop fraudulent activity.

Digital transaction management

DocuSign helps your business thrive by bringing inefficient manual processes into the digital future. A leading eSignature and digital transaction management solution, DocuSign accelerates transaction times and workflow for faster results.

  • Execute documents anytime, anywhere and from any device
  • Ensure maximum security with DocuSign’s non-repudiation audit trail, bank-level encryption, tamper-proof certificates, chain of custody and multi-factor authentication

Improve productivity and reduce communication costs

Telstra Cloud Collaboration empowers your business to perform as one by matching people with the tools they need to collaborate more easily and work more productively. With access to the latest collaboration applications from any device and any location, your workforce can connect in real-time and innovate faster. Workforce mobility and outcomes are improved, helping your business to thrive. Services are delivered from the cloud under a simple per-user-per-month service model. You can easily scale your services as your business grows and not worry about the costs and complexity of managing a premises-based solution.

  • Choose from a full suite of collaboration tools such as integrated voice, video and presence to suit your
    workforce and customer needs
  • Match collaboration tools to employee working patterns by choosing features and functionalities from six different worker types
  • Empower mobile workers and enhance collaboration across time zones and functional boundaries

Digitisation of data, products and processes is creating a host of cybersecurity challenges and vulnerabilities. At the same time, there’s an increasing global threat of security breaches and consumer demand for more secure services. Secure and compliant networks are critical to protect banks’ reputations while sophisticated analytics can help to ensure regulatory compliance and risk management.

Increase protection and trust while speeding customer sign up

TeleSign is a mobile identity solution, easy to deploy and integrate into existing applications and workflows that combats fraud and protects your business. The cloud-based service addresses the full spectrum of account security, while streamlining the user experience.

Telesign also uses the characteristics of user behavior and navigation to create virtual fingerprints. The analysis of these fingerprints is used to detect anomalies in user behaviour and help stop fraudulent activity.

Digital transaction management

DocuSign helps your business thrive by bringing inefficient manual processes into the digital future. A leading eSignature and digital transaction management solution, DocuSign accelerates transaction times and workflow for faster results.

  • Execute documents anytime, anywhere and from any device
  • Ensure maximum security with DocuSign’s non-repudiation audit trail, bank-level encryption, tamper-proof certificates, chain of custody and multi-factor authentication

A seamless, digital customer experience

Customer expectations are changing with demand for a more seamless, digital experience across all channels. Banks must continue to invest in data and personalisation and find new ways to interact with customers to drive intimacy and growth.

Innovative digital and mobile solutions will provide customers with the simplicity and contextualisation they require, allowing banks to thrive.

Telstra can help banks deliver more personal, digital interactions by providing security, authentication and personalised media. We can also enable banking and technology ecosystems to connect, collaborate and deliver services in a more personalised, predictive and intelligent manner.

Digital transaction management

DocuSign helps your business thrive by bringing inefficient manual processes into the digital future. A leading eSignature and digital transaction management solution, DocuSign accelerates transaction times and workflow for faster results.

  • Execute documents anytime, anywhere and from any device
  • Ensure maximum security with DocuSign’s non-repudiation audit trail, bank-level encryption, tamper-proof certificates, chain of custody and multi-factor authentication

Targeted communications across any channel

Whispir provides real-time collaboration and consistent communication across multiple devices and geographies. It empowers banks to communicate with customers across multiple channels, including mobile, email, voice and web. This new generation high-quality messaging solution allows banks to improve processes, automate interactions and communicate with target audiences through new and innovative ways. It also facilitates better integration across geographically dispersed branches and customer call centres.

  • Facilitate deeper engagement and integration amongst stakeholders
  • Enhance business processes and streamline your communications to improve productivity
  • Target and optimise your messaging with personalised, relevant, location-aware communications

Increase protection and trust while speeding customer sign up

TeleSign is a mobile identity solution, easy to deploy and integrate into existing applications and workflows that combats fraud and protects your business. The cloud-based service addresses the full spectrum of account security, while streamlining the user experience.

Telesign also uses the characteristics of user behavior and navigation to create virtual fingerprints. The analysis of these fingerprints is used to detect anomalies in user behaviour and help stop fraudulent activity.

Engage your customers with brilliant video

Telstra empowers you with a high quality video publishing solution that allows you to manage and measure video content to engage your customers across digital channels efficiently. Deliver unique viewing experiences while capturing the data you need to maximise engagement and growth. Videos load and play quickly and smoothly, ensuring viewer engagement and minimising viewer drop-offs.

  • Leverage multi-dimensional analysis and deep insights to understand how your viewers are watching
  • Pinpoint what engages them most and adjust accordingly
  • Improve customer retention and deliver better results

Drive your mobile strategy forward

An end-to-end mobile enterprise application platform, Kony enables rapid development of enterprise applications across multiple end-user devices and operating systems. Using one code base for native, HTML 5 web, and hybrid apps, Kony allows banking firms to easily develop and deliver innovative applications that aid in policy administration and claims management and provide a consistent experience across multiple channels and deployment modes.

  • Reduce app development time and support costs with developers able to build or modify an app once and deliver it across multiple devices and operating systems
  • Speed time to market with Kony’s accelerated app design process
  • Deliver secure access to critical applications with mobile device management

Achieving global reach

Competition in the banking industry is fuelling digital globalisation. In order to thrive, banks require secure, dedicated connectivity between multiple locations around the globe.

Scalable bandwidth for your growing business

Whether you plan on opening new offices or reaching into new markets, Telstra’s MEF-certified Ethernet Private Line (EPL) service lets you expand your network capacity to meet business needs.

Available in Asia, Australia, Europe and North America, EPL offers dedicated bandwidth, privacy and performance to help your business thrive.

  • Get and pay for the bandwidth you need now and easily expand as your business grows
  • Experience fast and flexible performance with the ability to customise and send traffic according to your own business rules
  • Lower your cost of ownership

A secure, cost-effective solution for your data housing needs

Hosting data servers on-premise can be a headache with high running costs as well as security and maintenance to worry about. Telstra Colocation removes these pain points so you can focus on running your business. With Telstra Colocation, your data is hosted in our secure data centres which operate in 14 countries across Asia, Australia, US and Europe and comply with international data centre standards.

  • Keep your applications close to your users in key global markets so they can enjoy a better experience
  • Improve operational efficiencies and lower infrastructure costs
  • Experience the many benefits of the cloud while also keeping your mission critical infrastructure secure

Empower your business with our public, private or hybrid cloud solutions

Telstra’s wide range of cloud services enable you to access the storage, network and compute resources you need in order to collect, store and process big data. By doing so, you can better understand your customer’s needs and deliver the services to meet them.

  • Build a flexible cloud solution that scales to meet the needs of your business. Choose from virtual or dedicated servers – or combine them to create a hybrid hosting environment
  • Be confident your data is secure with our robust cloud platform supported by industry-standard hardware and software-based firewalls and remote access security

Resources

Financial Services - Infographic

Back to top