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TELSTRA

Innovate and grow with optimal efficiency and agile infrastructure

The insurance industry is embracing new technologies like never before as it evolves to keep pace with demands for “anytime, anywhere” service and thrive in an increasingly connected world. Disruptive new market participants and technologies such as the Internet of Things are also challenging the traditional insurance approach and necessitating the adoption of new technology.

All industry players – including underwriters, insurance companies, brokers and distributors – need to be more connected to deliver a compelling, multi-channel customer experience. Telstra can empower them to succeed by establishing an agile IT infrastructure that nurtures innovation while minimising risk.

 

 

Challenges

Taking out a policy or making a claim, for example, should be made as easy as possible with customers able to rapidly access the information they need and execute forms quickly. Customers should also have transparency and visibility of claims and personal policy information. Distributors also need on demand access to information and the ability to present it to customers in a seamless way, whether online or over the phone.

Easy, efficient and secure signing of electronic documents

DocuSign helps your business thrive by bringing inefficient manual processes into the digital future. A leading eSignature and digital transaction management solution, DocuSign accelerates transaction times and workflow for faster results.

  • Sign and execute policy contracts and documents anytime, anywhere and from any device
  • Ensure maximum security with DocuSign’s non-repudiation audit trail, bank-level encryption, tamper-proof certificates, chain of custody and multi-factor authentication

TeleSign is a mobile identity solution, easy to deploy and integrate into existing applications and workflows that combats fraud and protects your business. The cloud-based service addresses the full spectrum of account security, while streamlining the user experience.

Telesign also uses the characteristics of user behavior and navigation to create virtual fingerprints. Through the analysis of these fingerprints, Telesign detects anomalies in user behaviour and helps stop fraudulent activity.

Engage your customers with brilliant video

Telstra empowers you with a high quality video publishing solution that allows you to manage and measure video content to efficiently engage your customers across digital channels. You can deliver unique viewing experiences while capturing data to maximise engagement and growth. Videos load and play quickly and seamlessly, ensuring viewer engagement and minimising drop-offs.

  • Leverage multi-dimensional analysis and deep insights to understand how your viewers are watching
  • Pinpoint what engages them most and adjust accordingly
  • Improve customer retention and deliver better results

Drive your mobile strategy forward

An end-to-end mobile enterprise application platform, Kony enables rapid development of enterprise applications across multiple end-user devices and operating systems. Using one code base for native, HTML 5 web, and hybrid apps, Kony allows insurance firms to easily develop and deliver innovative applications that aid in policy administration and claims management and provide a consistent experience across multiple channels and deployment modes.

  • Reduce app development time and support costs with developers able to build or modify an app once and deliver it across multiple devices and operating systems
  • Speed time to market with Kony’s accelerated app design process 
  • Deliver secure access to critical applications with mobile device management

Insurance firms are facing increased pressures such as declining return on equity and the threat of digital disruption. They must digitise and transform their own legacy operations to increase productivity and efficiency. Offshoring, outsourcing and operating a flexible local workforce can streamline operations while digital technology creates value through operational and business model transformation. Improved workflow is supported by cloud and mobile solutions. Business outcomes are improved through enhanced connectivity, automation and product and service innovation.

A networking solution that will evolve with your business

Telstra’s PEN Platform empowers you to build on demand high-performance networks with the flexibility and scalability you need to bridge hybrid cloud deployments. Cost-effective and reliable, PEN is also pioneering the way with Software-Defined Networking (SDN) globally to allow your business to self-provision dynamic network services.

It’s the ideal platform if you want a networking solution that will evolve with your business in the age of bandwidth hungry applications, fuelled by distributed computing, big data and mobility. The addition of Network Functions Virtualisation (NFV) capabilities such as firewalls and routers can be added to the network, helping you to reduce your capital expenditure and avoid overprovisioning.

  • Provide partners and distributors with secure, on-demand access to the services and information they need
    to do their job
  • Extend your organisation’s private IT environment to any public cloud vendor such as Amazon Web Services (AWS)
  • Dynamically allocate and scale bandwidth to support demand for your business applications and improve the user experience

Whispir provides real-time collaboration and consistent communication across multiple devices & geographies. It empowers insurance firms to communicate with customers across multiple channels, including mobile, email, voice and web. This new generation high quality messaging solution allows banks to improve processes, automate interactions and communicate with target audiences through new and innovative ways. It also facilitates better integration across geographically dispersed branches and customer call centres.

  • Facilitate deeper engagement and integration amongst stakeholders including insurers and distributors
  • Enhance business processes and streamline your communications to improve productivity
  • Target and optimise your messaging with personalised, relevant, location-aware communications

Drive your mobile strategy forward

An end-to-end mobile enterprise application platform, Kony enables rapid development of enterprise applications across multiple end-user devices and operating systems. Using one code base for native, HTML 5 web, and hybrid apps, Kony allows insurance firms to easily develop and deliver innovative applications that aid in policy administration and claims management and provide a consistent experience across multiple channels and deployment modes.

  • Reduce app development time and support costs with developers able to build or modify an app once and deliver it across multiple devices and operating systems
  • Speed time to market with Kony’s accelerated app design process
  • Deliver secure access to critical applications with mobile device management

Digital transaction management

DocuSign helps your business thrive by bringing inefficient manual processes into the digital future. A leading eSignature and digital transaction management solution, DocuSign accelerates transaction times and workflow for faster results.

  • Execute documents anytime, anywhere and from any device
  • Ensure maximum security with DocuSign’s non-repudiation audit trail, bank-level encryption, tamper-proof
    certificates, chain of custody and multi-factor authentication

Managing operational risk with secure and compliant networks

The digitisation of financial services’ data, products and processes is creating a host of cyber security challenges and vulnerabilities. Insurance firms need secure and compliant networks and also sophisticated data and analytics solutions to ensure regulatory compliance, prudent risk management and the highest levels of security.

Empower your business with our public, private or hybrid cloud solutions

Telstra’s wide range of cloud services empowers you with the network and compute resources to collect and store big data. It also enables you to process the millions of calculations required to perform complex insurance risk simulations.

  • Build a flexible cloud solution that scales to meet the needs of your business. Choose from virtual or dedicated servers – or combine them to create a hybrid hosting environment
  • Be confident your data is secure with our robust cloud platform supported by industry-standard hardware and software-based firewalls and remote access security

TeleSign is a mobile identity solution, easy to deploy and integrate into existing applications and workflows that combats fraud and protects your business. The cloud-based service addresses the full spectrum of account security, while streamlining the user experience.

Telesign also uses the characteristics of user behavior and navigation to create virtual fingerprints. The analysis of these fingerprints is used to detect anomalies in user behaviour and help stop fraudulent activity.

Fully managed network services for peak productivity and control

Telstra’s fully managed and secure end-to-end network infrastructure and services empower your business to increase productivity and cost efficiencies. With our Managed Network Services (MNS) you’ll also gain greater control and visibility into your network and future-proof your network environment.

  • Enjoy peace of mind with high availability and fast incident response
  • Lower your total costs of ownership with an OPEX-based service model
  • Future-proof your network environment while reducing risk when rolling out new technologies

Competition fuelling digital globalisation

Like many industries, the insurance industry is undergoing greater globalisation than ever before. Although maritime insurance and reinsurance with its worldwide risk sharing have always been international, many insurers now offer their products in foreign insurance markets or form part of a multinational insurance group. This has increased the need for dedicated connectivity between multiple locations around the globe.

Scalable bandwidth for your growing business

Whether you plan on opening new offices or reaching into new markets, Telstra’s MEF-certified Ethernet Private Line (EPL) service lets you expand your network capacity to meet business needs.

Available in Asia, Australia, Europe and North America, EPL offers dedicated bandwidth, privacy and performance to help your business thrive.

  • Get and pay for the bandwidth you need now and easily expand as your business grows
  • Experience fast and flexible performance with the ability to customise and send traffic according to your own business rules
  • Lower your cost of ownership

A secure, cost-effective solution for your data housing needs

Hosting data servers on-premise can be a headache with high running costs as well as security and maintenance to worry about. Telstra Colocation removes these pain points so you can focus on running your business. With Telstra Colocation, your data is hosted in our secure data centres which operate in 14 countries across Asia, Australia, US and Europe and comply with international data centre standards.

  • Keep your applications close to your users in key global markets so they can enjoy a better experience
  • Improve operational efficiencies and lower infrastructure costs
  • Experience the many benefits of the cloud while also keeping your mission critical infrastructure secure

Improve productivity and reduce communication costs

Telstra Cloud Collaboration empowers your business to perform as one by matching people with the tools they need to collaborate more easily and work more productively. With access to the latest collaboration applications from any device and any location, your workforce can connect in real-time and innovate faster. Workforce mobility and outcomes are improved, helping your business to thrive.

Services are delivered from the cloud under a simple per-user-per-month service model. You can easily scale your services as your business grows and not worry about the costs and complexity of managing a premises-based solution.

  • Choose from a full suite of collaboration tools such as integrated voice, video and presence to suit your workforce and customer needs
  • Match collaboration tools to employee working patterns by choosing features and functionalities from six different worker types
  • Empower mobile workers and enhance collaboration across time zones and functional boundaries

Empower your business with our public, private or hybrid cloud solutions

Telstra’s wide range of cloud services enable insurance businesses to access the storage, network and compute resources they need in order to collect, store and process big data. By doing so, insurers can better understand their customer’s needs and deliver the services to meet them.

  • Build a flexible cloud solution that scales to meet the needs of your business. Choose from virtual or dedicated servers – or combine them to create a hybrid hosting environment
  • Be confident your data is secure with our robust cloud platform supported by industry-standard hardware and software-based firewalls and remote access security

Resources

Financial Services - Inforgraphic

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