The Forces Reinventing Financial Services
A window into how the enigmatic Generation Y (now the largest demographic group) will transform the financial services industry. As employees, customers, investors and policy makers, Millennials have been redefining the role that finance institutions to play in their digitally driven lifestyles, business and society.
Download report below for insights on the 'always on', automated and hyper-personalised and mobile-first expectations of this new Millennial customer and the technologies with the potential to help you build stronger relationship with them.
Meet the Millennials
Millennials vote with their money. From mobile banking to crowd funding, payments, wealth management, loans and investing – there’s an app for that, and up to two in three Millennials are already using or considering using FinTech.
- 90 per cent of bankers believe FinTech will have a significant impact on the industry’s future
- 30 per cent believe that FinTech may even take over
- But only 50 per cent believe their institutions are generating value from their digital partnerships
This report looks at technology through life’s remote control, the mobile phone, and analyses where institutions will need to digitally transform in order to compete against platform-based, data-intensive and capital-light business models that are predicted to have the greatest disruptive impact. It outlines how emerging digital technologies, including blockchain, artificial intelligence and data analytics enable institutions to create networked ecosystems for the provision of transaction, risk management, investment and financing services to win Millennials with.
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