Deliver a better experience for customers
To keep customers happy, you need to provide consistent high-quality information on-demand, no matter what channel they use to communicate with you. By delivering context-aware information to users in near real-time, Panviva helps employees to give concise, accurate responses — the first time, and every time.
Improve productivity by simplifying your processes
Today’s workplace is more complex than ever, with more processes, tougher compliance requirements and new customer channels. The rate of change also outpaces the speed at which employees are trained. Panviva makes work simpler by delivering role-specific guidance, so each user sees the right information when it’s needed. Users follow online, dynamically-updated instructions to ensure they get tasks done correctly the first time. It means you spend less time and budget on solving problems, and more time on growing your business.
Panviva’s solution greatly reduces training and induction times, so fast-growing companies can hire new staff with the confidence that they will be working productively and in line with policies quicker than ever before. Panviva’s cloud platform also enables organisations can get started easily, with no capital outlay and a minimal need to divert IT resources.