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TELSTRA

Contact Centre

Overview

Consumers demand simplicity, transparency and 24-hour access when it comes to interacting with businesses. Our contact centre solutions are designed to help improve customer engagement and drive advocacy for your business.

No matter how, when or where your customers interact, we provide a range of Contact Centre solutions to meet the simplest or most complex deployments to help create consistently brilliant experiences for your customers.

Contact Centre Solutions

Not only are our solutions fully featured but are deployed in the cloud so you get the benefits of a cloud-based solution, including cost efficiency, flexibility and simplicity.

Our market-leading portfolio of customer contact solutions are backed by:

  • Our experience in managing 35,000+ seats, taking millions of customer interactions per year;
  • Proven capability in designing, deploying and managing network-centric solutions plus consulting services to optimise operations;
  • Market-leading self-service and automated speech solutions;
  • A single point of contact that combines intelligent networks with advanced contact centre solutions;
  • And, reliable, secure networks with full redundancy and disaster recovery, plus end-to-end monitoring to enhance performance.

Contact a Contact Centre expert

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