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TELSTRA

Contact Centre

Helping delight customers in every way

Telstra and Genesys have partnered together to provide a world class fully featured cloud based contact centre solution providing complete insights into your customers so you can anticipate their needs to offer a personalised and memorable experience.

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Overview

Consumers demand simplicity, transparency and 24-hour access when it comes to interacting with businesses. Our contact centre solutions are designed to help improve customer engagement and drive advocacy for your business.

No matter how, when or where your customers interact, we provide a range of Contact Centre solutions to meet the simplest or most complex deployments to help create consistently brilliant experiences for your customers.

Cloud Contact Centre Solution - enjoy 360 degrees of difference

Today's customers contact you through various channels such as online, web chat and email, as well as voice. Our cloud contact centresolution – PureCloud, powered by Genesys offer proven ways to enhance and personalise customer experience on every channel.

Crucially, you can map all digital customer contacts and integrate with other customer information across your business. And anticipate customer needs to deliver a more personal and rewarding experience.

You also have the power of a 360 degree solution. With a global view of customers, agents and workflows, you can improve response, and streamline management while optimising costs and flexibility with the cloud.

It's easy to add advanced functions, link existing tools with APIs, or expand as your business grows. We can even integrate Telstra collaboration solutions to improve business-wide communications. All with the simplicity of one partner for networks and platforms, globally.

Insights

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