Enhance your customer engagementa cross all channels
Telstra and Genesys have partnered together to provide a world class fully featured cloud based contact centre solution providing complete insights into your customers so you can anticipate their needs to offer a personalised and memorable experience.
How can businesses keep up with digitally aware consumers and the rise of omni-channel?
With PureCloud, you get a fully featured ready to go cloud based solution that covers all channels allowing customers to contact you how and when they want.
You can also avoid large capital outlays, and ongoing maintenance costs. We look after everything for a simple, inclusive price.
All data is stored and processed in AWS availability zones globally. The platform meets all industry standards to keep interactions and private.
Assurance from resilient operations with 99.95% target availability.
Includes all of the contact centre features and platform maintenance.
Costs are based on a monthly price for a 12, 24 or 36 term, with the ability to burst capacity on demand. Global VoIP and network are priced separately.
For all channels - single queue or multiple queues
Workforce and quality management
For inbound and outbound
For both IVR and the contact centre
For common applications such as SalesForce, ZenDesk, MS Dynamics
Connect or create your own applications
Cloud-based. Voice, touch phone, text to speech
With standard response templates
Screen-pop, plus full call control functions
Monitor queues and agents and respond in realtime
Easily respond and switch between multiple channels as needed.
Track customer history with Self Service IVR and CRM to personalise every contact.
Identify customer frustrations and take action fast with optional analytics.
Assign channel priority, set rules to direct customers, record, monitor and coach calls.
Variety of network options available to meet customer requirements.
Easily gear capacity up or down to meet business fluctuations.
Control operations from the office or when mobile via a simple web interface.
Works with most existing phone and CRM systems.