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Skype for Business Cloud PBX

Optimise your ICT environment and empower your business to thrive
Get expert advice to define and deliver a strategy and roadmap to success

Why Skype Operations Framework?

Microsoft created the Skype Operations Framework (SOF) to provide a comprehensive guide and toolset for implementing and managing a reliable, cost-effective communications service based on Microsoft Office 365 with Skype for Business.

SOF covers the entire customer lifecycle, including planning, delivery, adoption, operations and migrations. It is a multi-faceted approach that incorporates practical guidance, tools and recommended practices to support a successful deployment and migration to Skype for Business Online.

SOF has customer success firmly at its centre, and provides the foundation for you to help accelerate your Skype for Business journey.

Speak with a Business Technology Services Expert

From Australia?

Telstra works with you from the very beginning of your journey to understand your strategic aspirations and operational requirements. Together, we define an innovation roadmap to meet current and future needs and challenges of your business and customers. Our readiness assessment activities help ensure your network is ready for your new solution and that your environment meets high quality performance standards. With Telstra, you can access proven knowledge and experience in solution architecture and design. Our consultants are not only experts in enterprise voice, but also the underlying network, security and compliance requirements across different industry sectors.


  • Capture business requirements and secure sponsorship and engagement with the business.
  • Define architecture and approach
  • Assess Skype Cloud PBX readiness of the infrastructure and network
  • Undertake remediation and preparation for deployment.


  • Define business use cases and personas
  • Assess organisational, infrastructure, network and operational readiness
  • Baseline performance and remediate issues
  • Create Cloud PBX architecture and design
  • Define adoption success criteria
  • Define business change framework and plan for deployment

Leave installation and configuration activities to our experienced technical team. Our consultants can help you integrate your Microsoft Office 365 with Skype for Business platform with legacy and third-party systems, or other user and meeting solutions. To ensure a successful journey, we also deliver a wide range of user training and tailored adoption programs aligned to the Skype Operations Framework. Telstra’s partnership with Microsoft means you get access to latest service updates and solution developments. Take advantage of introductions to new technologies as well as recommendations on how to optimise value with your investments.


  • Deliver high quality Skype for Business Cloud PBX services on a site by site basis
  • Drive adoption and return on investment
  • Enhance user experience with augmented technology and end-to-end network solutions.


  • Survey sites and create implementation plans
  • End-user communications, training and adoption activities
  • Enable Cloud PBX services, users and devices
  • Perform System and User Acceptance Testing based on agreed criteria

Focus on core business activities and not the technology behind it. Our fully managed services mean you can leave it to us to manage the day-to-day operations of your Microsoft licensed solution. Get peace of mind with Telstra’s centralised 24x7x365 service desk, equipped with escalation support and troubleshooting. Our systems and portals can provide customised operational and administrative reports to help you review usage, measure success and drive actions across your business. With our market leading Performance and Measurement Framework, we unlock opportunities for closer collaboration and streamlined business processes.


  • Maintain and enhance the delivery of a high quality and reliable Skype for Business and Microsoft Office 365 service to end users
  • Measure adoption and productivity against business goals and organisational strategy
  • Identify user personas to target new features and capabilities as they are released.


  • Monitor Cloud PBX applications and events
  • Provide user, configuration, incident and problem management
  • Troubleshoot and remediate issues
  • Report monthly on usage, availability, security and license consumption
  • Continual service improvement
  • Business case delivery and success measurement

Why Telstra?

Telstra delivers end-to-end value

As one of the leading service providers, we’re ideally positioned to meet your end-to-end ICT requirements –through access to skilled professionals, cutting-edge capabilities and proven methodologies. That’s why 200 of the top 500 global companies rely on our cross-domain experience and ICT solutions.


Consulting Services
  • We have over 1000 people world-wide
  • Our consultants are qualified with major certifications and accreditations
  • You get the very best help in understanding, managing and reducing business risk.


Professional Services
  • We provide industry-specific and domain-specific expertise
  • We give you access to guidance and technical design from a deep pool of specialised talent
  • You get solutions tailored to your business requirements.

Best Practice

Project Services
  • All work is aligned with major quality and performance standards.
  • We’ll ensure you get ICT project planning using best practice methodologies, governance and processes
  • Your projects are delivered on time, and on budget.


Integration and Managed Services
  • You’ll get peace of mind from start to finish.
  • We make sure that both simple and complex services will be truly integrated from end-to-end
  • You get the best chance of achieving true business transformation.


Collaboration Consulting Services - Microsoft Skype for Business Design and Deployment Datasheet

Collaboration Consulting Services - Microsoft Office 365 Design and Deployment Datasheet

Skype for Business Cloud PBX

Network Consulting Services - Unified Communications Network Readiness Assessment Datasheet

Cloud Consulting Services - Microsoft Azure Design and Deployment Datasheet

Security Consulting Services - Microsoft EMS Design and Deployment Datasheet

Managed Services for Microsoft

Microsoft Azure Development & Operations (DevOps)

Microsoft Azure Application Modernisation

interested in this product?

View our terms

Our Global Business Services Agreement (GBSA) sets out the general terms on which we provide our products and services to you.

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